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Sourplum
Doraemon
Joined: 31 Oct 2009
Posts: 4
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 Posted: Mon Nov 02, 2009 11:19 am Post subject: Madman Operating hours? |
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Hi, I'm a new customer to the site, and before I start I'd just like to say i don't mean to be a burden by asking about my order, I'm just a little concerned and need some reassurance.
I'm wondering what times and days Madman operates. The reason I ask is because I placed an order for a manga bundle (VIA BPAY) on 29 October at 11.54 pm, and according to the FAQ, it takes 24-48 hours for Madman to receive the payments. If my calculations are correct, the payment should have come in by the 31st at 11.54 pm, but I have checked my status and it says "AWAITING PAYMENT"
I have also sent an enquiry about my order to Customer Service on the 1st of November and am awaiting their reply. Does Madman operate on a 24/7 basis, or are the weekends non-business days. If I knew this, it would help me understand why my payments haven't been received yet. |
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Shinji 3.141
Sylia Stingray
Joined: 19 Jun 2007
Posts: 2178
Location: On a quest to find something very precious.
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| Posted: Mon Nov 02, 2009 12:08 pm Post subject: |
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Madman aren’t open on weekends (or today because it’s a public holiday) and I believe they work from 9:00am-5:00pm.
I wouldn’t worry about it just yet, there very reliable and will probable ship it in the next few days. 
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Watashi wa neko hanyou.
Tallis: My play thing! |
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Travku
Koyomi Mizuhara
Joined: 29 Sep 2008
Posts: 1894
Location: Melbourne
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| Posted: Mon Nov 02, 2009 12:38 pm Post subject: |
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| Shinji 3.141 wrote: | | Madman aren’t open on weekends (or today because it’s a public holiday) and I believe they work from 9:00am-5:00pm. |
Why is today a public holiday? Tomorrow is for Melbourne Cup day and some places get today off but I am pretty sure it is not a holiday today in VIC. |
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Shinji 3.141
Sylia Stingray
Joined: 19 Jun 2007
Posts: 2178
Location: On a quest to find something very precious.
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| Posted: Mon Nov 02, 2009 12:49 pm Post subject: |
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Ah my mistake, I thought it was nation wide. 
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Watashi wa neko hanyou.
Tallis: My play thing! |
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Travku
Koyomi Mizuhara
Joined: 29 Sep 2008
Posts: 1894
Location: Melbourne
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| Posted: Mon Nov 02, 2009 1:30 pm Post subject: |
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| Shinji 3.141 wrote: | | Ah my mistake, I thought it was nation wide. |
No need to be embarrased about it, buck up little soldier 
I am guessing that a lot of the staff would have booked annual leave for today or taken TIL (if applicable) or RDO's (if applicable) so as to get a 4 day weekend. I wouldn't stress about your order though, once it is processed you will get it in no time. I think sometimes BPay can take a couple of days to clear, am not 100% sure on that though. It has happend to me when I've bought stuff from elsewhere and used it and my account wasn't debited for about 3 days. |
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speedfreek19
Hikari Horaki
Joined: 21 Oct 2004
Posts: 11564
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| Posted: Mon Nov 02, 2009 1:47 pm Post subject: Re: Madman Operating hours? |
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| Sourplum wrote: |
I'm wondering what times and days Madman operates. |
Normal Business hours.
| Sourplum wrote: |
The reason I ask is because I placed an order for a manga bundle (VIA BPAY) on 29 October at 11.54 pm, and according to the FAQ, it takes 24-48 hours for Madman to receive the payments. |
Given that BPAY is bank based, it has nothing to do with madman, it's all up to the banks to process it and it depends if you are the same bank or not. Given the 29th was a Thursday, it would of started processing the payment (BPAY that is) on Friday so it may not appear with a status change until tomorrow, unless Friday was a public holiday then it may not have started until today.
| Sourplum wrote: |
I have also sent an enquiry about my order to Customer Service on the 1st of November and am awaiting their reply. Does Madman operate on a 24/7 basis, or are the weekends non-business days. If I knew this, it would help me understand why my payments haven't been received yet. |
Not to be rude or anything but you are an impatient one, you can't just expect things to be magic and be done ASAP, plus it was a weekend so you have to take into account of that too.
To answer your question, Madman only do regular business work hours during the week, but they don't control the payments they just wait until they get the message from the bank that the funds have been paid and cleared and then start working on your order.
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If life was meant to be fair we wouldnt have eithiopians
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Sourplum
Doraemon
Joined: 31 Oct 2009
Posts: 4
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| Posted: Mon Nov 02, 2009 8:58 pm Post subject: Re: Madman Operating hours? |
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| speedfreek19 wrote: | [..]speedfreek19 wrote:
Given that BPAY is bank based, it has nothing to do with madman, it's all up to the banks to process it and it depends if you are the same bank or not. Given the 29th was a Thursday, it would of started processing the payment (BPAY that is) on Friday so it may not appear with a status change until tomorrow, unless Friday was a public holiday then it may not have started until today. |
Yeah I knew BPAY was a banking feature. I guess I just didn't know that payments had to be handled manually by bank staff, apologies for that.
| Quote: | speedfreek19 wrote:
Not to be rude or anything but you are an impatient one |
So I've been told.. I'm just used to buying things in retail and how quick credit card payments are made and cleared. It's unfortunate I don't have one (I relied on my family to make payments on my behalf) and it was my first time using BPAY, so I kind of jumped into unknown territory.[/quote] |
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speedfreek19
Hikari Horaki
Joined: 21 Oct 2004
Posts: 11564
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| Posted: Mon Nov 02, 2009 10:16 pm Post subject: Re: Madman Operating hours? |
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| Sourplum wrote: | [..]
It's unfortunate I don't have one
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There's the option of a debit card, works the same as a credit card but just uses your own money, i've got one for online buying if a CC is needed.
_________________
If life was meant to be fair we wouldnt have eithiopians
*moof* --------- MWAHHAHA the mutated cowdog strikes again
I am a 100% Belldandy Fanboy and Ah! My Goddess obsessor ^_^ |
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Pearl
Lin Minmay
Joined: 17 Sep 2009
Posts: 277
Location: Cairns, Queensland
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| Posted: Tue Nov 03, 2009 12:27 am Post subject: Re: Madman Operating hours? |
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| speedfreek19 wrote: | | There's the option of a debit card, works the same as a credit card but just uses your own money, i've got one for online buying if a CC is needed. |
I think you mean a Visa Debit Card - A Debit Card is just a regular Bank Card
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The Tragic Man
Misa Amane
Joined: 19 Apr 2005
Posts: 1630
Location: Tamworth, NSW
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| Posted: Tue Nov 03, 2009 12:29 am Post subject: |
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Any debit card. They all operate the same. I have a MasterCard debit card. It works as speedy said.
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Pearl
Lin Minmay
Joined: 17 Sep 2009
Posts: 277
Location: Cairns, Queensland
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| Posted: Tue Nov 03, 2009 12:32 am Post subject: |
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Really? Sorry, my mistake. I was adamant a Debit Card was just a regular Savings Bank Card
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Last edited by Pearl on Tue Nov 03, 2009 12:33 am; edited 1 time in total |
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speedfreek19
Hikari Horaki
Joined: 21 Oct 2004
Posts: 11564
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| Posted: Tue Nov 03, 2009 12:32 am Post subject: Re: Madman Operating hours? |
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| Pearl wrote: | [..]
I think you mean a Visa Debit Card - A Debit Card is just a regular Bank Card |
You're thinking of your Keycard for your bank or EFTPOS card. There's Visa or Mastercard debit cards.
_________________
If life was meant to be fair we wouldnt have eithiopians
*moof* --------- MWAHHAHA the mutated cowdog strikes again
I am a 100% Belldandy Fanboy and Ah! My Goddess obsessor ^_^ |
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Pearl
Lin Minmay
Joined: 17 Sep 2009
Posts: 277
Location: Cairns, Queensland
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| Posted: Tue Nov 03, 2009 12:36 am Post subject: Re: Madman Operating hours? |
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| speedfreek19 wrote: | | You're thinking of your Keycard for your bank or EFTPOS card. There's Visa or Mastercard debit cards. |
Yes that's the one, I was thinking of my Key Card. I was confused - I need to get a Debit Card actually
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Sourplum
Doraemon
Joined: 31 Oct 2009
Posts: 4
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| Posted: Tue Nov 03, 2009 12:34 pm Post subject: |
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| Guys, my order status says "Ready for Picking" what does that mean? |
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speedfreek19
Hikari Horaki
Joined: 21 Oct 2004
Posts: 11564
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| Posted: Tue Nov 03, 2009 12:46 pm Post subject: |
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Your order is ready to have the items picked and put into your order
_________________
If life was meant to be fair we wouldnt have eithiopians
*moof* --------- MWAHHAHA the mutated cowdog strikes again
I am a 100% Belldandy Fanboy and Ah! My Goddess obsessor ^_^ |
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